Contact Information

We're Here to Help

At PYLVILO, we value our customers and strive to provide helpful and responsive customer support.

Whether you have questions about our manual coffee brewers, drinkware, cocktail mixing accessories, matcha tools, product information, orders, shipping, or returns, our customer service team is here to assist you.

Please feel free to contact us using the information below. We will do our best to respond to your inquiry as soon as possible.

Customer Service

Customer Service Email:
service@pylvilo.com

Customer Service Phone:
+1 3092409567

We usually respond within 24–48 business hours.

For faster assistance, please include your order number when contacting us about an existing purchase.

Company Information

Brand Name:
PYLVILO

Website Operator:
Xi'an Ningkang Trading Co., Ltd.

Business License Entity:
Xi'an Ningkang Trading Co., Ltd.

Registered Business Address:
Room 704, Tower B, Jinsha International,
No. 65 Chang'an Middle Road, Yanta District,
Xi'an, Shaanxi, China

Official Website:
https://pylvilo.com/

How We Can Help

Our customer service team can assist with:

• Product information and specifications.

• Order status and order-related questions.

• Shipping and delivery inquiries.

• Returns and refund requests.

• Payment and checkout questions.

• General customer service concerns.

Customer Support Commitment

We are committed to providing clear communication and helpful assistance throughout your shopping experience.

If you have any questions or concerns, please reach out to us by email or phone. We appreciate your feedback and the opportunity to assist you.

Thank you for choosing PYLVILO.

PYLVILO – Thoughtful Essentials for Everyday Living.