Shipping Policy
Last Updated: November 5, 2026
1. Shipping Overview
Welcome to PYLVILO.
At PYLVILO, we aim to provide a convenient and reliable delivery experience for every customer.
This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase products from our website:
We offer shipping services for our selection of manual coffee brewers, including moka pots, French presses, Turkish coffee pots, and Vietnamese coffee drippers, as well as drinkware, cocktail mixing accessories, and matcha preparation tools.
Shipping Destinations and Availability
PYLVILO offers worldwide shipping, including delivery to Singapore, the United States, Canada, the United Kingdom, Australia, New Zealand, Japan, South Korea, Malaysia, Germany, France, Italy, and Spain, as well as other international destinations available at checkout. This list provides examples and is not the complete list of supported destinations.
Shipping availability depends on the country, region, delivery address, and items in your order. Worldwide shipping does not guarantee delivery to every address. Please enter your complete delivery address at checkout to see the available shipping options and charges before completing your purchase.
If your country or region cannot be selected, or no shipping option is displayed for your address, please contact service@pylvilo.com before placing an order. We will check delivery availability for your destination; please do not assume that delivery is available until it has been confirmed.
2. Order Processing Time
All orders are subject to payment verification and order processing before shipment.
Our standard order processing time is:
1–3 business days
Processing time includes:
Order verification.
Payment confirmation.
Product preparation.
Packaging and fulfillment arrangements.
Orders are generally processed Monday through Friday, excluding applicable public holidays.
Please note that processing may take longer during peak shopping periods or promotional events.
3. Shipping and Delivery Time
After an order has been processed and dispatched, the estimated standard shipping time is:
12–15 business days
The estimated delivery timeframe is:
| Shipping Stage | Estimated Time |
|---|---|
| Order Processing | 1–3 business days |
| Standard Shipping | 12–15 business days |
| Total Estimated Delivery | 13–18 business days |
The total estimated delivery time is 13–18 business days from payment confirmation, including order processing and shipping.
These timeframes are estimates and are not guaranteed delivery dates.
Actual delivery times may vary depending on the destination, carrier operations, customs procedures, weather conditions, and other circumstances beyond our reasonable control.
4. Shipping Fees
Applicable shipping fees, if any, will be displayed during checkout before you complete your purchase.
The final shipping cost may depend on the destination, order details, and available shipping arrangements.
Customers are encouraged to review the shipping information displayed at checkout before submitting an order.
We do not guarantee free shipping unless a specific offer is clearly displayed on our website.
5. Order Tracking
When tracking information is available, customers will receive shipping details through the email address provided during checkout.
You may use the tracking information to monitor the progress of your shipment.
Please allow some time for tracking information to become active after the shipping carrier receives and scans the package.
If you have questions about your shipment or tracking information, please contact:
Please include your order number when contacting our customer service team.
6. Shipping Address Accuracy
Customers are responsible for providing accurate and complete shipping information when placing an order.
Please carefully check the following details before submitting your purchase:
Full recipient name.
Complete shipping address.
City and postal code.
Country or region.
Contact telephone number.
If you notice an error in your shipping information, please contact us as soon as possible.
Address changes may not be possible once an order has been processed or dispatched.
PYLVILO is not responsible for delivery problems caused by incorrect or incomplete shipping information provided by customers, to the extent permitted by applicable law.
7. Shipping Delays
Although we work to fulfill orders within the estimated timeframes, certain circumstances may cause delivery delays.
These may include:
Customs inspections and clearance procedures.
Shipping carrier delays.
Severe weather conditions.
Public holidays.
Transportation disruptions.
Incorrect or incomplete delivery information.
Other unexpected circumstances beyond our reasonable control.
If your shipment experiences an unusual delay, please contact our customer service team for assistance.
We will make reasonable efforts to help you obtain updated delivery information.
8. Customs Duties and Import Taxes
Depending on the destination country or region, international shipments may be subject to customs duties, import taxes, or other applicable charges.
Any such charges will be handled according to the applicable laws and customs requirements of the destination.
Customers should review their local import regulations before placing an order.
Where applicable, additional customs charges may be the responsibility of the recipient unless otherwise stated during checkout or required by law.
9. Lost, Damaged, or Incorrect Shipments
We want every order to arrive in satisfactory condition.
If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as possible.
To help us investigate and resolve the issue, please provide:
Your order number.
A description of the problem.
Clear photographs of the damaged item or packaging, where available.
After reviewing your request, we will assess the appropriate resolution.
Depending on the circumstances, available solutions may include:
Sending a replacement item.
Arranging a reshipment.
Offering an exchange.
Providing a refund.
If your tracking information indicates delivery but you have not received your package, please contact us so we can help review the situation.
All resolutions are subject to applicable consumer protection laws.
10. Returns and Refunds
If you are not satisfied with your purchase, eligible products may be returned within 30 calendar days after delivery, subject to the conditions in our Return and Refund Policy.
For damaged, defective, or incorrect items, please contact our customer service team for assistance.
Depending on the circumstances, we may offer a replacement, exchange, reshipment, or refund.
For complete information about return eligibility, return procedures, and refund processing, please review our Return and Refund Policy.
11. Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible.
Requests are subject to the order fulfillment status.
Once an order has been processed or dispatched, changes or cancellations may no longer be possible.
Any accepted cancellation and applicable refund will be handled in accordance with our Terms of Service and applicable consumer protection laws.
12. Contact Information
If you have questions about shipping, delivery, tracking, or an existing order, please contact us.
Brand Name:
PYLVILO
Website Operator:
Xi'an Ningkang Trading Co., Ltd.
Business License Entity:
Xi'an Ningkang Trading Co., Ltd.
Registered Address:
Room 704, Tower B, Jinsha International,
No. 65 Chang'an Middle Road, Yanta District,
Xi'an, Shaanxi, China
Customer Service Email:
service@pylvilo.com
Customer Service Phone:
+1 3092409567
Official Website:
https://pylvilo.com/
Thank you for shopping with PYLVILO.
PYLVILO – Thoughtful Essentials for Everyday Living.