Terms of Service
Last Updated: November 5, 2026
1. Overview
Welcome to PYLVILO.
These Terms of Service govern your access to and use of our website, https://pylvilo.com/, and any purchases made through our online store.
PYLVILO is an online retail brand operated by Xi'an Ningkang Trading Co., Ltd.
Throughout these Terms, the words "we", "us", and "our" refer to PYLVILO and its operating company, Xi'an Ningkang Trading Co., Ltd.
By visiting our website, browsing our products, or placing an order, you agree to be bound by these Terms of Service and our applicable store policies.
Please read these Terms carefully before using our website or placing an order.
2. Online Store Eligibility
By using our website, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.
You agree not to use our website or products for any unlawful or unauthorized purpose.
We reserve the right to refuse service, restrict access, or cancel transactions where permitted by applicable law.
3. Products and Product Information
PYLVILO offers manual coffee brewers, including moka pots, French presses, Turkish coffee pots, and Vietnamese coffee drippers, as well as drinkware, cocktail mixing accessories, and matcha preparation tools.
We make reasonable efforts to display product descriptions, images, colors, specifications, and other product information as accurately as possible.
However:
Actual product colors may vary slightly depending on screen settings and display devices.
Product specifications and availability may change.
Product images are provided to illustrate the items offered for sale.
Customers should review product descriptions and available specifications before purchasing.
If you have questions about a product, please contact our customer service team before placing your order.
4. Pricing and Payment
All product prices are displayed on the website in the applicable store currency.
We reserve the right to update product prices, promotions, and availability at any time before an order is placed.
The price applicable to your purchase is the price displayed at checkout when your order is submitted.
Any applicable taxes, shipping charges, or additional fees will be displayed where required during checkout.
Payments are processed through the payment methods and third-party payment providers made available at checkout.
We do not guarantee the availability of every payment method in every location.
5. Orders and Order Acceptance
When you place an order, you are submitting a purchase request to PYLVILO.
After receiving your order, we may send an order confirmation email containing your order details.
An order confirmation does not necessarily mean that the order has been finally accepted or dispatched.
We reserve the right to cancel or refuse an order where permitted by law, including circumstances involving:
Incorrect product or pricing information.
Suspected fraudulent transactions.
Payment authorization failures.
Product availability issues.
Shipping restrictions.
Incorrect or incomplete customer information.
If an order is cancelled after payment has been received, any applicable refund will be processed through the original payment method.
6. Shipping and Delivery
We aim to process and deliver orders as efficiently as possible.
Our standard shipping estimates are as follows:
Order Processing Time
Orders are generally processed within 1–3 business days after successful payment confirmation.
Processing time covers order verification, preparation, and fulfillment arrangements.
Estimated Shipping Time
After processing, standard shipping generally takes 12–15 business days.
Estimated Total Delivery Time
The estimated total delivery time is 13–18 business days, including order processing and shipping.
These timeframes are estimates and are not guaranteed delivery dates.
Delivery may take longer due to circumstances such as:
Customs inspections or clearance.
Carrier delays.
Weather conditions.
Public holidays.
Incorrect delivery information.
Other circumstances beyond our reasonable control.
Where tracking information is available, customers may use the tracking details provided to follow their shipments.
For additional information, please refer to our Shipping Policy.
7. Returns and Refunds
We want customers to be satisfied with their purchases.
Eligible products may be returned within 30 calendar days after delivery, subject to the conditions described in our Return and Refund Policy and applicable consumer protection laws.
To request a return, customers should contact:
Please include your order number and relevant information about the item.
Return Conditions
Returned products should generally be unused, in their original condition, and accompanied by their original packaging and accessories, where applicable.
Certain products or circumstances may be subject to additional return conditions as permitted by applicable law.
Refund Processing
Approved refunds will be processed according to our Return and Refund Policy.
The time required for the refunded amount to appear in your account may depend on your payment provider or financial institution.
For complete return instructions and refund procedures, please review our Return and Refund Policy.
8. Damaged, Defective, or Incorrect Items
If an item arrives damaged, defective, or different from what was ordered, please contact our customer service team.
Please provide:
Your order number.
A description of the issue.
Clear photographs or other relevant evidence, where available.
After reviewing the information, we will assess the appropriate resolution.
Depending on the circumstances and applicable consumer protection requirements, available resolutions may include:
Sending a replacement item.
Arranging a reshipment.
Offering an exchange.
Providing a refund.
We will communicate the available resolution and any necessary next steps.
Nothing in these Terms limits any mandatory consumer rights available under applicable law.
9. Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible.
Requests are subject to the order's fulfillment status.
Once an order has been processed, dispatched, or handed over to a shipping carrier, cancellation or modification may no longer be possible.
Where cancellation is accepted after payment, any applicable refund will be handled through the original payment method.
This section does not limit cancellation or other rights that may be provided by applicable consumer protection laws.
10. Intellectual Property
All original website content, including text, graphics, website design elements, and original materials created for PYLVILO, is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, or commercially use our original website content without prior written permission, except where permitted by law.
Third-party trademarks, product names, and other intellectual property remain the property of their respective owners.
Nothing in these Terms grants you ownership of any third-party intellectual property.
11. Website Use and Prohibited Activities
You agree not to:
Use our website for unlawful purposes.
Attempt to interfere with website security or functionality.
Submit false, misleading, or fraudulent information.
Attempt unauthorized access to our systems.
Copy or misuse website content in violation of applicable rights.
Use automated methods to interfere with normal website operations.
We reserve the right to take reasonable action against activities that violate these Terms or applicable law.
12. Third-Party Services and Links
Our website may contain links to third-party websites or use third-party services, including payment processors, shipping providers, analytics services, and other operational tools.
Third-party services are governed by their respective terms and privacy policies.
We are not responsible for the independent content, policies, or practices of external websites, except where responsibility cannot be excluded under applicable law.
13. Privacy and Personal Information
Your use of our website is also subject to our Privacy Policy.
We may collect and process personal information necessary to operate our online store, process orders, arrange deliveries, provide customer support, maintain website functionality, and perform other disclosed business activities.
For details about personal information, cookies, third-party services, and privacy rights, please review our Privacy Policy.
Privacy Policy:
https://pylvilo.com/policies/privacy-policy
14. Disclaimer and Limitation of Liability
We make reasonable efforts to maintain accurate product information and reliable website functionality.
However, to the extent permitted by applicable law, our website and services are provided without guarantees that access will always be uninterrupted or error-free.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
To the extent permitted by law, PYLVILO shall not be responsible for indirect or consequential losses arising from circumstances beyond our reasonable control.
Nothing in this section affects mandatory consumer rights or other legal protections that cannot lawfully be excluded.
15. Indemnification
To the extent permitted by applicable law, you agree not to misuse our website or violate these Terms in a manner that causes unlawful harm to PYLVILO, its operating company, or other parties.
Any indemnification obligation under this section applies only to the extent legally permitted.
16. Governing Law
These Terms shall be interpreted in accordance with applicable laws.
Nothing in this section removes or restricts any mandatory consumer protection rights that apply in the country or region where a customer resides.
17. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes in our business operations, website services, products, or applicable legal requirements.
Updated Terms will be published on this page with a revised Last Updated date.
Your continued use of our website after changes are published constitutes acceptance of the updated Terms to the extent permitted by applicable law.
18. Contact Information
If you have questions regarding these Terms of Service, orders, products, shipping, or returns, please contact us.
Brand Name:
PYLVILO
Website Operator:
Xi'an Ningkang Trading Co., Ltd.
Business License Entity:
Xi'an Ningkang Trading Co., Ltd.
Registered Address:
Room 704, Tower B, Jinsha International,
No. 65 Chang'an Middle Road, Yanta District,
Xi'an, Shaanxi, China
Customer Service Email:
service@pylvilo.com
Customer Service Phone:
+1 3092409567
Official Website:
https://pylvilo.com/
Thank you for choosing PYLVILO.
PYLVILO – Thoughtful Essentials for Everyday Living.